We've Got You Covered

Have questions? Need assistance? We're here to help.

Our customer service team is on-site Monday-Friday from 6:00 a.m. to 5:00 p.m. central time. Messages sent through this form are addressed in the order in which they are received, and we work to answer them within one business day.

If you bought a HY-C^® product and need assistance with it, please fill out the form or call our Customer Service Team directly at this number: 800-325-7076.

If you’re interested in selling HY-C^® products, visit our Sales Partner page.

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What our customers are saying

“I cannot say enough about your company's excellent customer service! Thank you so much for standing by your product and making sure that everything is taken care of! Thank you, thank you, thank you!”

Shawn | Fire Chief^® Customer

“I have spoken with Ted, and others at Shelter^®, in the three months that I've owned a Shelter^® furnace. They definitely have one of the best customer service departments I have ever dealt with. I can't thank them enough for the support!”

Aaron | Shelter^® Customer

"LintEater^® is pretty clearly the way to go."

Mark | LintEater^® Customer

"Sturdy and good quality stainless steel chimney cap. It should last a lifetime."

Fred | Draft King^® Customer

"Very happy with my Fire Chief^®!"

Marc | Fire Chief^® Customer

"I was very happy with this product. Just installed it today over my dryer vent. I thought the price was real good for the quality of stainless."

Lexi | HY-GUARD EXCLUSION^® Customer